Tender title: AASW-RISE-002/26 – Lot 2

Position: Team Lead (Ashtarak Social Care Multifunctional Service)

Project Title: “RISE – Armenia: Rehabilitation, Social Inclusion and Empowerment of Displaced and Vulnerable Population.”

Project Objective: To improve the social protection system in Armenia for vulnerable populations, including those displaced from Nagorno-Karabakh, through strengthening the capacities of social workers and ensuring access to new social services, including patronage, social care, and socio-rehabilitation services.

Project Duration: November 2024 – November 2027

Reports to: Project Manager

Duty Station within the Project: Ashtarak Consolidated Community

Start Date: 15/03/2026

End Date: 15/05/2026

1. Scope and Purpose

To ensure the effective day-to-day coordination and operational management of the multidisciplinary team delivering both day-care and mobile (outreach/home-based) social care services within the Ashtarak Multifunctional Social Care Service.

2. Duties and Responsibilities of the Supervisor

2.1 Operational and Team Coordination

• Coordinate the daily activities of the multidisciplinary team, including social workers, psychologist, nurse, family mentor, and social skills educator.
• Develop and monitor work schedules, including home visits and group sessions.
• Monitor timely implementation of planned activities and interventions.
• Address operational challenges and escalate complex issues to the Service Supervisor when necessary.
• Ensure smooth internal communication within the team.

2.2 Case Coordination and Service Implementation

• Support the organization and follow-up of individual case management processes.
• Monitor the implementation of Individual Intervention Plans to ensure adherence to approved objectives and timelines.
• Participate in case discussions and case conferences.
• Ensure coordination between day-care and mobile services for continuity of care.
• Facilitate referrals and follow up on service provision outcomes.

2.3 Coordination of Day-Care and Mobile Services

• Coordinate services delivered within the day-care center.
• Ensure proper planning and implementation of mobile (outreach) services.
• Monitor attendance and participation of beneficiaries in day-care programs.
• Ensure that service delivery complies with established standards and procedures.
• Support the Supervisor in ensuring service accessibility and continuity.

2.4 Community and Stakeholder Coordination

• Facilitate communication with Local Self-Government Bodies, the Territorial Center of Social Services, and health, education, employment, and other social institutions operating in the community.
• Support organization of coordination meetings with health, education, employment, and other social service providers.
• Maintain updated information on available community resources and referral pathways.
  • Documentation, Reporting, and Data Management
• Ensure accurate and timely documentation of service delivery activities.
• Monitor proper case documentation and filing by team members.
• Prepare periodic operational reports for submission to the Service Supervisor.
• Contribute to data collection processes and service performance tracking.
• Ensure compliance with data protection and confidentiality standards.

2.6 Other Responsibilities

• Support the Service Supervisor in internal monitoring processes.
• Participate in donor visits, coordination meetings, and evaluation processes when required.
• Perform other duties as assigned within the scope of the position.

3. Minimum Qualification Requirements

• Higher education in Social Work (Master’s degree is an advantage).
• At least 5 years of professional experience in social services or community-based programs.
• At least 2 years of experience in team coordination or project implementation.
• Experience working with vulnerable populations, including displaced persons, is an advantage.
• Strong organizational, coordination, and communication skills.
• Computer literacy (MS Office and basic data management tools).

4. Application Procedure

Interested candidates must submit the following documents by 10/03/2025:

• Curriculum Vitae (CV)

• Copies of documents certifying education and professional qualifications (license, certificates, documents confirming professional experience, etc., as applicable to the position)

Documents must be submitted electronically to the following email address:
procurement@aasw.org

The subject line of the email must indicate the relevant Lot number and the title of the position applied for.

Only shortlisted candidates will be invited for an interview.