Tender Title: AASW-RISE-002/26 – Lot 1

Position: Service Supervisor (Ashtarak Multifunctional Social Care Service)

Project Title: “RISE – Armenia: Rehabilitation, Social Inclusion and Empowerment of Displaced and Vulnerable Population.”

Project Objective: To improve the social protection system in Armenia for vulnerable populations, including those displaced from Nagorno-Karabakh, through strengthening the capacities of social workers and ensuring access to new social services, including patronage, social care, and socio-rehabilitation services.

Project Duration: November 2024 – November 2027

Reports to: Project Manager

Duty Station within the Project: Ashtarak Consolidated Community

Start Date: 15/03/2026

End Date: 15/05/2026

1. Scope and Purpose

To ensure the quality, effective organization, and proper implementation of services delivered by the multidisciplinary team, both within day-care services and mobile (outreach/home-based) services.

2. Duties and Responsibilities of the Supervisor

2.1 Professional Supervision and Capacity Development

• Provide individual and group administrative and educational supervision to the multidisciplinary team of the service.
• Ensure that specialists’ professional activities comply with applicable legislation, professional ethical standards, and the organization’s internal regulations.
• Review and analyze cases managed by specialists and provide constructive feedback.
• Identify the team’s professional support and training needs.
• Organize internal training sessions and professional discussions.
• Contribute to the prevention of professional burnout among team members.
• Support the integration and adaptation of newly recruited staff members.

2.2 Case Management and Quality Assurance of Interventions

• Organize and facilitate case conferences, involving relevant community and other related stakeholders.
• Oversee the development of Individual Social Programs, ensuring their completeness, clarity of objectives, and definition of measurable outcomes.
• Review and approve individual intervention plans.
• Ensure periodic reassessment of services provided.
• Ensure that interventions are aligned with the best interests of beneficiaries and follow a capacity-strengthening approach.

2.3 Service Coordination (Day-Care and Mobile Services)

• Coordinate services delivered within the day-care center.
• Coordinate the planning and implementation of mobile (outreach) services.
• Monitor the distribution of workload among specialists.
• Ensure continuity and accessibility of services.
• Monitor beneficiary registration and referral procedures.
• Ensure coordinated functioning of the multidisciplinary team.

2.4 Community Cooperation

• Develop and strengthen cooperation with Local Self-Government Bodies, the Territorial Center of Social Services, and health, education, employment, and other social institutions operating in the community.
• Participate in inter-agency meetings.
• Organize thematic meetings with relevant stakeholders.

2.5 Service Quality Monitoring and Evaluation

• Conduct periodic internal assessments of service quality.
• Analyze service effectiveness indicators.
• Oversee completeness and accuracy of documentation.
• Conduct selective case audits.
• Propose and implement service quality improvement measures.
• Ensure compliance with data protection and confidentiality principles.

2.6 Other Responsibilities

• Supervise proper documentation of cases and services.
• Submit periodic reports to the Project Manager.
• Participate in the preparation of donor reports.
• Analyze service outcomes and submit improvement recommendations.
• Ensure unified mechanisms for data collection and storage.

3. Minimum Qualification Requirements

• Higher education in Social Work (Master’s degree is an advantage).
• At least 15 years of professional experience in the field of social work.
• At least 5 years of experience in supervision or team leadership/coordination.

4. Application Procedure

Interested candidates must submit the following documents by 10/03/2025:

• Curriculum Vitae (CV)

• Copies of documents certifying education and professional qualifications (license, certificates, documents confirming professional experience, etc., as applicable to the position)

Documents must be submitted electronically to the following email address:
procurement@aasw.org

The subject line of the email must indicate the relevant Lot number and the title of the position applied for.

Only shortlisted candidates will be invited for an interview.